The single starting point for running the storefront day-to-day. If you're not sure where something goes or how something is done, start here.
Words, process, or structured data → Notion. A file → Google Drive.
| Put it in… | When it's… | Examples |
|---|---|---|
| Notion | a process, note, decision, or list you'll search/update | SOPs, order log, content calendar, product register, canned replies, meeting notes |
| Google Drive (Shared Drive) | a file — binary or large | product photos, design source files, supplier PDFs, invoices, video |
If a Notion page needs a file, upload it to Drive and paste the link — don't store big files in Notion.
| Person | Role | Owns |
|---|---|---|
| Tinatin Chonishvili | Owner | Business decisions, content sign-off, customer escalations |
| Michael McMahon | Admin / Dev | Workspace + website admin, all code/technical changes, billing. The only person who touches the site code. |
| Inbox team (3) | Day-to-day operators | info@ shared inbox, enquiries, order handling, fulfillment |
Fill in the 3 inbox-team names here once confirmed.
Escalation rule: anything technical, billing, or site-breaking → Michael. Anything about pricing, brand, or a tricky customer → Tina. Everything else the inbox team handles.
[email protected] — shared inbox, used by the 3 operators (shared login). All customer mail lands here.orders@, shop@, webmaster@.[email protected] — Michael's admin account only. Not for mail.Create one Shared Drive named Opalescence (Drive → Shared drives → New). Add the team as members. Suggested folders:
Opalescence (Shared Drive)
01 Product assets/ — packshots, lifestyle photos, product imagery
02 Design & brand/ — logo, brand kit, design source files
03 Marketing/ — campaign assets, social graphics, exports
04 Suppliers & admin/ — supplier docs, certificates, agreements
05 Finance/ — invoices, receipts (restrict access)
06 Operations/ — scanned docs, misc
Live Shared Drive: Opalescence (Shared Drive) — created 2026-06-17. Members: info@ (Manager, = the 3 operators via shared login), [email protected] (Content manager), [email protected] / Tina (Content manager). admin@ is NOT a member (Cloud Identity Free has no Drive).
Storage: on Business Starter you share a 30GB pool. Watch it as product photography builds up; upgrade info@ to Business Standard (2TB) when it gets tight — no rush.